Remote Support is a service offered to existing clients to provide Remote Support Access enabling our technicians to access the client’s PC remotely, for the sole purpose of providing assistance for a specific issue. This cannot be done without the client’s knowledge or approval as a unique automatically changing password is required to be given to our technician for each and every session. Throughout the access time the client can monitor the work being done on their machine.
The software used is a commercially licensed version of TeamViewer that PC Service Centre has purchased the right to use.
For further information on this product please go to TeamViewer.
This service is billed by PC Service Centre in 15 minute increments (based on our normal hourly rate of $100 inc GST). These fees may not apply to clients on remote support contract plans. This service is subject to our standard terms and conditions and is invoiced accordingly. If you have any questions on this service and its associated charges please talk to the technician prior to commencing using this service or contact us directly.